Warranty Policy
What is covered, for how long, and how to make a claim.
Every VoltEdge battery carries a replacement warranty from the date of invoice. The warranty period is printed on the product page and the invoice.
What is covered
- Manufacturing defects in cells, BMS and enclosure
- Capacity dropping below 70% within the warranty period
What is not covered
- Physical damage, water ingress or fire
- Use of non-approved chargers
- Tampering with the seal or BMS
01
Register your battery
Share the invoice and serial number with our service desk.
02
Free inspection
Our technician checks the pack and BMS log.
03
Repair or replace
Approved claims are repaired or replaced within 7 working days.
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